How to Configure Comtekk Dispatcher for Real-Time Route Optimization

Troubleshooting Common Comtekk Dispatcher Issues (Step-by-Step)

Overview

This guide lists the most frequent Comtekk Dispatcher problems and gives clear, ordered fixes so you can restore service quickly.

1. No connection between Dispatcher and radios

1. Check network physical layer
   • Ensure Ethernet cables and switches are powered and link lights active.
2. Verify IP settings
   • Confirm Dispatcher and radio interface are on the same subnet; fix IP, subnet mask, gateway as needed.
3. Ping test
   • From the Dispatcher machine, ping the radio gateway and any intermediate routers. Note packet loss.
4. Firewall & antivirus
   • Temporarily disable local firewall/antivirus or add rules allowing Dispatcher ports (TCP/UDP per your Comtekk config).
5. Restart services
   • Restart Dispatcher software and the radio interface device; if RoIP gateway, power-cycle it.
6. Logs
   • Open Dispatcher logs (Help → Logs or install path) and search for connection errors; follow the error hint.

2. Audio dropouts or poor audio quality

1. Network latency & jitter
   • Run continuous ping and check jitter